At Yoga Naturals, we want you to be happy with every purchase you make. If you wish to return any of your goods to us please follow the process outlined below. Please indicate the most relevant return code on the form that was included with your delivery.
If you are not entirely happy with your purchase you can return your item/s within 28 days of the original delivery date. You will be required to pay the price of the postage to send goods back to us.
Once we have received the product(s), a refund will be credited to the original payment method within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. Yoga Naturals cannot be held liable, and cannot take responsibility for, any bank charges that you may incur.
You will have 28 days to return your goods to our warehouse for a full refund.
Our returns address is:
Yoga Naturals Returns
4c New Mart Road
Edinburgh
EH14 1RL
United Kingdom
The status of the refund will be dependent on whether you meet the relevant conditions outlined in this policy. If you do not return your goods within 28 days you may still be entitled an exchange (please see below). Final refund values will be at our discretion.
We want you to be happy with every purchase, but understand that people change their mind. No problem. If you are not satisfied, and you wish to exchange a product, you may do so within 28 days of receiving your Order.
If you want to exchange an item for a different item with a higher product price to the original product you purchased you’ll need to return the unwanted item for a refund and place a new order.
If you change your mind about one of your purchases, you will have 28 days, from the date you received your goods, to return your product for a full refund (via your original method of payment). We’ll refund the price you purchased your item at – this includes sale items.
If you’re looking to return a faulty or incorrect item, please get in touch so we may help you.
If you are returning your goods due to a fault you will have 28 days to return your goods to us for a full refund. You also have a statutory right to cancel your contract within 14 days after which you’ll have a further 14 days to return your goods (up to 28 days). You can inform us of your wish to cancel your order via the Contact Us section of the website. You can return your goods by post. You can read more about cancelling your contract in the full terms & conditions.
We will always ask the for proof of purchase to show that the item bought is an item purchased from the Website. We accept returns from none other than the buyer.
If you return your purchase by post or courier after the periods outlined above (with exception applied to faulty or damaged goods), we reserve the right to refuse you a refund.
Remember to include your proof of purchase. No refund or exchange can be granted without a receipt, dispatch note or other proof of purchase.
All goods will be inspected upon return. Goods remain your responsibility until they arrive safely at our warehouse.
It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as safety seals.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the unlikely event that substantial damage has been caused then we reserve the right to refuse a refund or exchange. We may instead return your goods to you and you will incur all costs to do with the return of the item(s).
If you haven’t indicated on your returns note that you’d like a refund or an exchange, we will not be able to process your return.. We cannot accept liability for any goods that may be returned in error or that do not reach our warehouse. We recommend that you return goods via a recorded delivery service and retain the proof of postage.
Once we have received the product(s), a refund will be credited to the correct payment card within 14 days. Please note it may take up to 14 days for your bank to process the refund.
When you make a purchase online you have up to 28 days to return your unwanted goods to our warehouse. You will be entitled to a full refund, provided you meet the terms of this policy, including the standard delivery charge if applicable.
We are unable to provide a refund of the delivery charges when you are only cancelling part of that order.
If you are returning a faulty product then we will reimburse you for the standard delivery cost of returning the goods to our warehouse.
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.
