At Yoga Naturals, we want you to be happy with every purchase you make. However, if you wish to return any of your goods to us please follow the process outlined below. When you return your item(s) please also indicate the most relevant return code on the form that was included with your delivery.
If you are not entirely happy with your purchase you can return your item/s within 28 days of the original delivery date, for a full refund to the original payment card. You will be required to pay only the price of the postage to send goods back to us (if applicable, you’ll be entitled to a reimbursement of these charges).
Once we have received the product(s) and if appropriate, a refund will be credited to the original method within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. Yoga Naturals cannot be held liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
You will have 28 days to return your goods us for a full refund.
Our returns address is:
Yoga Naturals Returns
4c New Mart Road
Edinburgh
EH14 1RL
United Kingdom
The status of the refund will be dependent on whether you meet the relevant conditions outlined in this policy. If you do not return your goods within 28 days you may still be entitled an exchange or refund. Final refund values will be at our discretion.
We want you to be happy with every purchase, but understand that people change their mind. No problem. If you are not satisfied, and you wish to exchange a product, you may do so within 28 days of receiving your order.
If you want to exchange an item for a different item at a higher price, you’ll need to return the unwanted item for a refund and place a new order.
If you change your mind, you will have 28 days from the date you received your item(s), to return your order.
If you’re looking to return a faulty or incorrect item, please get in touch so we may help you.
If you are returning your goods due to a fault you will have 28 days to return your goods to us for a full refund. You also have a statutory right to cancel your contract within 14 days after which you’ll have a further 14 days to return your goods (up to 28 days). You can inform us of your wish to cancel your order via the Contact Us section of the website. You can return your goods by post. You can read more about cancelling your contract in the full terms & conditions.
We will always ask the for proof of purchase to show that the item bought is an item purchased from the Website. We accept returns from none other than the buyer.
If you return your purchase by post or courier after the periods outlined above (with exception applied to faulty or damaged goods), we reserve the right to refuse you a refund.
Remember to include your proof of purchase. No refund or exchange can be granted without a receipt, dispatch note or other proof of purchase.
All goods will be inspected upon return. Goods remain your responsibility until they arrive safely at our warehouse.
It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as safety seals.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the unlikely event that substantial damage has been caused then we reserve the right to refuse a refund or exchange. We may instead return your goods to you and you will incur all costs to do with the return of the item(s).
If you haven’t indicated the reason for return (refund or exchange), we will not be able to refund of exchange your item(s). We cannot accept liability for any goods that do not reach our warehouse. We also can’t accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.
Once we have received the product(s), a refund will be credited to the original payment method within 14 days. Please note it may take up to 14 days for your bank to process the refund.
When you make a purchase online you have up to 28 days to return your unwanted item(s) to us. You will be entitled to a full refund, provided you meet the terms of this policy.
We are unable to provide a refund of the delivery charges when you are only cancelling part of that order.
If you are returning a faulty product we will reimburse you for the delivery cost of returning the goods us.
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.
